Unprocessed Claim

A claim that was sent on Monday with turn around period of 2-3day and today is a Friday. No update of anything.

I called in today (2026/02/20) and my claim has not been processed and the there is no reason (update on the ticket/request logged) as to why it has not been processed.

Now the same thing that has been sitting for a week now, has to be re-escalated again and to claims department. You have hired individuals who just busk infront of their laptops and round their chairs instead of doing the Job. Sis