Unhappy need reinforcement

I have been begging them to reinstate my cover long before the closing and I assured them I'll catch up. I lost my job and I was unemployed, now I'm on my feet again and they insisting I start over which makes no sense. I don't want them to swallow previous payments I made. That's alot of money to throw away. I don't understand why the consultants are being unreasonable and not referring me to managers its not like I'm not willing to play catch up.