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Siphesihle N

1 reviews | Active since Apr 2024

14 May 2024, 04:56

They will not refund your money!!!

Please don’t join these guys ever!!!!!! I have been running around with this company for more than 2 months for my refund!!!!!! They can debit my account but they can’t refund me an amount more than R3000!!! I have tried and tried communicating with them! Emails! Phone calls! Their consultants know nothing, they are always waiting on the finance department that I cannot be put through and talk to! It’s always an excuse after another!!! It’s so frustrating dealing with these guys! Please don’t join them if you don’t want to find yourself in these frustrating situations!

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Replies (2)
Flexicare
Flexicare's reply14 May 2024, 14:19
Official
Hi Siphesihle, we truly understand how frustrating this situation is for you, and we sincerely apologise for your experience. An urgent follow-up email has been sent to Discovery to conduct a thorough investigation of your case and provide you with feedback.
Flexicare
Flexicare's reply15 May 2024, 10:37
Official
Thank you for your patience throughout this process. A dedicated customer care agent from Discovery will assist you in resolving your complaint.