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Mosima M
1 reviews | Active since Feb 2020
20 May 2022, 12:17
They refused to refund me w
On 13 April 2022 I have sent all required documentations for refund on Covid-19 positive test and I got feedback saying the claim refund has been processed and is awaiting payment. Even now I'm still waiting for my refund of R500 but their policy says "refund will be done minium of 24 days", I called them every week but still nothing.
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Flexicare's replyOfficial
20 May 2022, 12:43 Dear: Valued client,
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department
Flexicare's reply20 May 2022, 12:43
Official
Dear: Valued client,
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department