LB
Lebohang B
1 reviews | Active since Jun 2018
14 Jun 2018, 14:02
Thefts of medical insurance
Still waiting for the card after 7 months...I called several times and they say it on the way, but they cannot even track it.
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Replies (1)
Flexicare's replyOfficial
24 May 2019, 16:51hi Lebohang,
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP.
Flexicare Support <***
Flexicare Sales ***
The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Kind regards,
Flexicare
Flexicare's reply24 May 2019, 16:51
Official
hi Lebohang,
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP.
Flexicare Support <***
Flexicare Sales ***
The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Kind regards,
Flexicare