ER
Edward R
1 reviews | Active since Mar 2025
06 Mar 2025, 11:41
Terrible service, Just a money grabbing scheme.
Worst customer service I have ever seen. Its a nightmare to even cancel their services; the consultants are very rude. Additionally, their scheme is not even accepted by some of their listed network doctors; you still have to pay. I wouldn't greet these people with a stick, let alone ever trust them with my or my family's health and wellbeing. If you want professional or good service, do not even try them.
Helpful (0)
Replies (7)0
Replies (7)
Flexicare's replyOfficial
07 Mar 2025, 08:16Hi Edward, we’re really sorry to hear about your experience and would like to understand more about what happened. Could you provide us with more information so we can look into it and assist you further?
Flexicare's reply07 Mar 2025, 08:16
Official
Hi Edward, we’re really sorry to hear about your experience and would like to understand more about what happened. Could you provide us with more information so we can look into it and assist you further?
ER
Edward R's updateReviewer Update
05 May 2025, 10:03 Following up on this – despite your response and my official policy cancellation effective 28 February 2025, Discovery Flexicare has continued to debit my account monthly (March, April, and May). Each time I blocked the debit, your system changed the reference number to bypass my bank's stop order. All debits have since been reversed by my bank, but the fact remains: I was charged for a cancelled service, and I am still not removed from your billing system. I have now:
This clearly demonstrates a pattern of ********* and potentially *****ulent billing practices. You had the opportunity to resolve this when I first complained. Instead, the situation got worse.
- Lodged a complaint with the Ombudsman for Short-term Insurance (OSTI)
- Reported this to Nedbank’s ***** division
This clearly demonstrates a pattern of ********* and potentially *****ulent billing practices. You had the opportunity to resolve this when I first complained. Instead, the situation got worse.
ER
Edward R's update05 May 2025, 10:03
Reviewer Update
Following up on this – despite your response and my official policy cancellation effective 28 February 2025, Discovery Flexicare has continued to debit my account monthly (March, April, and May). Each time I blocked the debit, your system changed the reference number to bypass my bank's stop order. All debits have since been reversed by my bank, but the fact remains: I was charged for a cancelled service, and I am still not removed from your billing system. I have now:
This clearly demonstrates a pattern of ********* and potentially *****ulent billing practices. You had the opportunity to resolve this when I first complained. Instead, the situation got worse.
- Lodged a complaint with the Ombudsman for Short-term Insurance (OSTI)
- Reported this to Nedbank’s ***** division
This clearly demonstrates a pattern of ********* and potentially *****ulent billing practices. You had the opportunity to resolve this when I first complained. Instead, the situation got worse.
Flexicare's replyOfficial
05 May 2025, 13:48Hi Edward, we’re really sorry to hear you’re still having issues cancelling your Flexicare policy with Discovery. We’ve escalated this complaint to Discovery, and we’ll keep you updated as soon as we have feedback.
Flexicare's reply05 May 2025, 13:48
Official
Hi Edward, we’re really sorry to hear you’re still having issues cancelling your Flexicare policy with Discovery. We’ve escalated this complaint to Discovery, and we’ll keep you updated as soon as we have feedback.
Flexicare's replyOfficial
05 May 2025, 15:32Hi Edward, we have escalated your complaint to the Discovery team, and someone will be in touch with you to assist you further.
Flexicare's reply05 May 2025, 15:32
Official
Hi Edward, we have escalated your complaint to the Discovery team, and someone will be in touch with you to assist you further.
ER
Edward R's updateReviewer Update
12 May 2025, 12:02Your latest response again avoids the main issue: I cancelled the policy in early February, and your team confirmed it was officially withdrawn effective 28 February 2025.
You’re now trying to justify ongoing debit orders by claiming I “owe” for February — but that debit was reversed because of your own delay in issuing a cancellation letter. You had no right to continue billing me in March, April, or May, and yet you did — using rotating debit order references to bypass my bank’s stop request.
This behaviour is not only ********* — it borders on systemic debit order abuse. I’ve paid you every month since early 2024 and used the cover once, with a shortfall. That was the last straw.
I’ve now:
Blocked all debits through my bank
Filed a formal complaint with the Ombudsman for Short-term Insurance (OSTI)
Requested confirmation that I’ve been fully removed from your billing system
Instead of trying to recover R1,174 through technicalities, you should apologise for the mess and your employees' incompetence.
You’re now trying to justify ongoing debit orders by claiming I “owe” for February — but that debit was reversed because of your own delay in issuing a cancellation letter. You had no right to continue billing me in March, April, or May, and yet you did — using rotating debit order references to bypass my bank’s stop request.
This behaviour is not only ********* — it borders on systemic debit order abuse. I’ve paid you every month since early 2024 and used the cover once, with a shortfall. That was the last straw.
I’ve now:
Blocked all debits through my bank
Filed a formal complaint with the Ombudsman for Short-term Insurance (OSTI)
Requested confirmation that I’ve been fully removed from your billing system
Instead of trying to recover R1,174 through technicalities, you should apologise for the mess and your employees' incompetence.
ER
Edward R's update12 May 2025, 12:02
Reviewer Update
Your latest response again avoids the main issue: I cancelled the policy in early February, and your team confirmed it was officially withdrawn effective 28 February 2025.
You’re now trying to justify ongoing debit orders by claiming I “owe” for February — but that debit was reversed because of your own delay in issuing a cancellation letter. You had no right to continue billing me in March, April, or May, and yet you did — using rotating debit order references to bypass my bank’s stop request.
This behaviour is not only ********* — it borders on systemic debit order abuse. I’ve paid you every month since early 2024 and used the cover once, with a shortfall. That was the last straw.
I’ve now:
Blocked all debits through my bank
Filed a formal complaint with the Ombudsman for Short-term Insurance (OSTI)
Requested confirmation that I’ve been fully removed from your billing system
Instead of trying to recover R1,174 through technicalities, you should apologise for the mess and your employees' incompetence.
You’re now trying to justify ongoing debit orders by claiming I “owe” for February — but that debit was reversed because of your own delay in issuing a cancellation letter. You had no right to continue billing me in March, April, or May, and yet you did — using rotating debit order references to bypass my bank’s stop request.
This behaviour is not only ********* — it borders on systemic debit order abuse. I’ve paid you every month since early 2024 and used the cover once, with a shortfall. That was the last straw.
I’ve now:
Blocked all debits through my bank
Filed a formal complaint with the Ombudsman for Short-term Insurance (OSTI)
Requested confirmation that I’ve been fully removed from your billing system
Instead of trying to recover R1,174 through technicalities, you should apologise for the mess and your employees' incompetence.
Flexicare's replyOfficial
12 May 2025, 15:46Hi Edward, our team has requested a back-dated termination from management, and we will provide feedback as soon as it's available.
Flexicare's reply12 May 2025, 15:46
Official
Hi Edward, our team has requested a back-dated termination from management, and we will provide feedback as soon as it's available.
Flexicare's replyOfficial
13 May 2025, 15:03Thank you for your patience while we carefully reviewed your case. Our team has successfully processed a back-dated termination for February, and we can confirm that no further debits will be made.
Flexicare's reply13 May 2025, 15:03
Official
Thank you for your patience while we carefully reviewed your case. Our team has successfully processed a back-dated termination for February, and we can confirm that no further debits will be made.