Terrible service Discovery Flexicare!!

I activated two Flexicare memberships in 2025, for my parents. Policy numbers *** & ***. I also submitted consent forms, for all their information to be shared with me. They are seniors. Their policies has since lapsed. There was no communication from Discovery to either myself or my parents regarding this. The last notifications I received was advising that the memberships have been reinstated, end of January 2026. I have been dealing with Petra, who has now told me that there is no third party consent forms on file and my parents would need to resubmit. All I would like to do is retain the membership but it seems as though I have more interest in getting this done than the scheme itself. I have since asked both parents to sign the forms and resubmitted the details. I have still not heard back from Discovery. I have had countless issues with these memberships since inception and I am really growing tired of having to deal with the same issues.