LK
Lethukuthula K
1 reviews | Active since Jan 2022
03 Feb 2025, 14:02
Terrible service
Such a useless medical insurance, they suspended my account last month then debited me twice for a service I did not use. Had I been in an accident or gotten sick I was not going to be covered at all, yet they still have the nerve to take my money, and they have bad staff at their service desk. I would not recommend it.
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Flexicare's replyOfficial
03 Feb 2025, 14:30Hi Lethukuthula, this sounds concerning. We're truly sorry to hear about your experience. We have escalated your complaint to our team and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's reply03 Feb 2025, 14:30
Official
Hi Lethukuthula, this sounds concerning. We're truly sorry to hear about your experience. We have escalated your complaint to our team and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.