LM
Lana M
1 reviews | Active since Dec 2015
03 Aug 2018, 08:42
Terrible disappointing service from Kaelo Xelus / Flexi Care
My husband's son joined Flexi care on 1 June 2018, but to date has been promised several times that his membership card is being couriered to him and still no card has been received. We have been in communication, telephonically and written several times and we are getting nowhere with the situation. Managers contacting him telephonically and myself per email and promising that he will receive this week his card....weeks have gone by and still no card. It seems that after the sales team made the deal they couldn't care less about the new member.
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Flexicare's replyOfficial
24 May 2019, 16:50Hi Lana,
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP. The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP. The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare
Flexicare's reply24 May 2019, 16:50
Official
Hi Lana,
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP. The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Please refer to the following email addresses so that we can attend to your issues ASAP. The cards are being delivered by SAPO (South Africa Post Office) and we are experiencing a service delivery delay from them, in some cases the card has taken 12 weeks to be delivered which has forced us to make some business decisions to better assist you, the customer. We have developed a smart application for you to download for free, this will house a digital card and any amendments can be made straight from the smart application on your cell phone ; )
Alternatively we have sent a paper copy of the card with the documentations that we have sent through. Please do let me know if you have not received your documentations and please check in your spam folder as well.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare