NK
Nicole K
1 reviews | Active since Jul 2015
29 Jul 2015, 11:26
Terrible, delayed service
I had contacted Bonitas to apply for medical aid as part of a new job I started on the 1st of July. I had app**** in the last week of June. They were super quick in responding to my initial enquiry, but afterwards, the service deteriorated. <br> When I had asked questions regarding the plan I was applying for, they took 2 weeks to get back to me, after I had sent multiple emails. When I had asked what I need to send through, they were inefficient in informing me exactly what I needed to submit- I got half-information and submitted documents according to what I was told.<br> There has been back and forth communication regarding the documents I sent
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Flexicare's replyOfficial
29 Jul 2015, 20:26Hello NKJC,
Ms. Klein
Thank you for your comments. The case has been investigated and would like to confirm that your first interaction with a Jenus Health consultant was on the 21 July. The product you chose to join was a low-cost Bonitas plan. This particular plan has stringent requirements as the contributions charged are related to income levels. Bonitas. We requested the correct information from you however Bonitas have insisted on authentication of these documents. The turn around time on these plans is generally longer than usual (approximately 15 days on average as advised by our consultant) given the nature of the requirements. We understand your frustration however, please understand that this is beyond our control. We assure you that subject to receipt of all the required documents, Bonitas will be obliged to provide you with a terms of acceptance letter.
Jenus Health
Query Management
Ms. Klein
Thank you for your comments. The case has been investigated and would like to confirm that your first interaction with a Jenus Health consultant was on the 21 July. The product you chose to join was a low-cost Bonitas plan. This particular plan has stringent requirements as the contributions charged are related to income levels. Bonitas. We requested the correct information from you however Bonitas have insisted on authentication of these documents. The turn around time on these plans is generally longer than usual (approximately 15 days on average as advised by our consultant) given the nature of the requirements. We understand your frustration however, please understand that this is beyond our control. We assure you that subject to receipt of all the required documents, Bonitas will be obliged to provide you with a terms of acceptance letter.
Jenus Health
Query Management
Flexicare's reply29 Jul 2015, 20:26
Official
Hello NKJC,
Ms. Klein
Thank you for your comments. The case has been investigated and would like to confirm that your first interaction with a Jenus Health consultant was on the 21 July. The product you chose to join was a low-cost Bonitas plan. This particular plan has stringent requirements as the contributions charged are related to income levels. Bonitas. We requested the correct information from you however Bonitas have insisted on authentication of these documents. The turn around time on these plans is generally longer than usual (approximately 15 days on average as advised by our consultant) given the nature of the requirements. We understand your frustration however, please understand that this is beyond our control. We assure you that subject to receipt of all the required documents, Bonitas will be obliged to provide you with a terms of acceptance letter.
Jenus Health
Query Management
Ms. Klein
Thank you for your comments. The case has been investigated and would like to confirm that your first interaction with a Jenus Health consultant was on the 21 July. The product you chose to join was a low-cost Bonitas plan. This particular plan has stringent requirements as the contributions charged are related to income levels. Bonitas. We requested the correct information from you however Bonitas have insisted on authentication of these documents. The turn around time on these plans is generally longer than usual (approximately 15 days on average as advised by our consultant) given the nature of the requirements. We understand your frustration however, please understand that this is beyond our control. We assure you that subject to receipt of all the required documents, Bonitas will be obliged to provide you with a terms of acceptance letter.
Jenus Health
Query Management