terriable service and no response (Medical aid)

Jenus,are quick to take my money and provide you best service before i become a member <br> once I became member they don't response and they don't care about you and your plans,<br> <br> Consultant sold me a discovery medical aid and Gap Cover saying it will be active from jan 2016. include Gap cover<br> I have to email consultant to get feed back about my medical aid and they don't even response not even managers.<br> there is no response for my gap cover which suppose to start from jan 2016.when I am sending emails to them there is no response at all.<br> finally they phone me last Friday and they told me this is not there mistake I should check my debits orders they are going right or not. And my gap cover is not active. because gap cover department did not receive paper work or file.How can they play with somebodies medical aid<br> <br> Your sales consultant or jenus health should be liable for lying to me. .... . and they must sort my gap cover from the day and time I took if they have any issue that is from there side they must sort this out I am not going to take this responsibility<br> <br> <br> Fix your mistake Jenus!