1 reviews | Active since Nov 2019
Telephonic inquiry results in being charged for services I DECLINED
I was called and asked to join Kaelo Health/MyHealth. I verbally agreed but stressed that I would only fully consent once I had reviewed documents, but I made the mistake of providing my banking details telephonically - though I was constantly reassured that nothing would be charged until I signed up and I could decline at any moment. I was told that it was just the gathering of information but nothing was set in stone until I agreed.
After reviewing the contract I decided I did not want it and expressed as much telephonically, and was reassured I was not registered.
I have now received notification that, not only am I a registered member, but my banking details have been updated. I then contacted someone and had to go through the tedious process of cancelling something I NEVER signed up for. Every email has condescendingly reminded me I have a month window to cancel, so my membership will be cancelled 31/12/2019, though it is not even the 1st and I NEVER REGISTERED.
Please review my phone calls, as I will take legal action if money is taken from my account, as I have not used your services and I did NOT consent to signing up or being registered with you. Phone calls are recorded for a reason and it will be theft if I am charged for this disgusting service and harassment.
I'm so sorry to hear about this, please can you send me your Policy number or ID number directly to my email account so we can assist you ASAP.
email - blaked @tihsa. co.za
regards,
I'm so sorry to hear about this, please can you send me your Policy number or ID number directly to my email account so we can assist you ASAP.
email - blaked @tihsa. co.za
regards,
