Stupid medical insurance

I am actually annoyed and frustrated to the point where I actually want to cancel your stupid policy cause I have not used it and already I am getting grieve

Firstly I have not received my actual membership card and it has been a month already not the PDF you guys sent me I meant the actual physical card

Secondly I have been paying for your stupid policy cause money has been coming off my account for1st on the 2nd of July 2018 and the second payment was made on the 1st of August 2018 please refer to the screenshots below as well as a screenshot of the R100 I was charged for a negative debit because you guys tried to debit me twice for a transaction I already paid for

Thirdly I called you stupid call center you can even pull a record of the conversation where I spoke to an agent and he told me he would consult with the relevant department regarding my issue and and get back to me, he did get back to me and informed me that yes he sees that the transaction did go through on the 1st of August and he would get back to me regarding the refund on the negative debit Which I Want Back

Lastly then you guys call me yesterday telling me that the transaction did not go through please fix this by Monday or cancel your stupid, policy and refund me my money on both premiums paid as well as a refund on the negative debit, cause now you guys have put the policy on hold when I have actually paid and I cant even use your stupid insurance to take my daughter to the doctor cause shes sick now and im paying for nothing

Please refer the to the screenshots below with all the successful transactions proving that I have paid, as well as proof of the double debit which remained unpaid cause I did not have money in my account,as well as proof of the negative debit bank fee which I want refunded as well

I expect a call with results/solution if not please refund me my money so I can take my sick daugther to the doctor and I will expect a refund within 48hours should you not fix this or i will go to Hello Peter and report you guys