Stay Away!!!!!

This company is honestly pathetic, I have my uncle on your flexicare cover and this has been a nightmare since the start, you often pause his cover due to non payment but unfortunately for you I pay it either on the 25th or the 24th and I have all the POP's, getting support out of you is just terrible, you can't give me a breakdown to explain why he is in arrears and the worst of all please explain what is the purpose of the Ref number when making a payment to you if you can't find the payments without the POP????? I am going to report this to the NFO since this is medical insurance and I will be taking this further, when I phone in I get promised that I will have a call back with the hour then you lift the hold on the account 3 days later and immediately place it on hold again the following day, I will pay what is due but according to the payment history I am on date with all payments