Specialist Benefit & Refund Process

What a lovely insurance to have, until you have to go see a specialist! I paid out of pocket on the 15th of September R2500.00, after which I sent through for refund, claim rejected due to Doctor not being on the network. I was advised to resubmit due to Flexicare apparently not knowing that I already paid myself. It took them another 22 days to advise me that the procedure code was incorrect. I hade the procedure code changed as advised and resubmitted again on the 22nd October. Followed up again on the 11th November to be told again it was rejected again but an error was made on Flexicare side and it would now be manually resubmitted by them and I should call back in one week as they have a backlog. Day 49 now of attempting to get a refund