NC
Nameka C
1 reviews | Active since Nov 2024
07 Nov 2024, 15:36
********** service. ************* and full of excuses.
I made a manual payment and then was double deducted as well. When asking for answers I was reassured by email that the money would be refunded into my account (with account confirmation) within 3-5 days. It has been upwards of 3 weeks and still no refund and no solid answers to why only sorry sorry sorry and just wait. I have escalated it in my side and will be filing a case for ***** as they say they have escalated the matter but Noone can give any answers.
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Replies (2)
Flexicare's replyOfficial
08 Nov 2024, 15:12Hi Nameka, we can understand how frustrating this must have been for you. We have escalated your complaint to the Discovery Health team for a thorough investigation.
Flexicare's reply08 Nov 2024, 15:12
Official
Hi Nameka, we can understand how frustrating this must have been for you. We have escalated your complaint to the Discovery Health team for a thorough investigation.
Flexicare's replyOfficial
11 Nov 2024, 10:18Hi Nameka, thank you for your patience throughout this ongoing investigation. The Discovery Health team has informed us they have contacted you with interim feedback.
Flexicare's reply11 Nov 2024, 10:18
Official
Hi Nameka, thank you for your patience throughout this ongoing investigation. The Discovery Health team has informed us they have contacted you with interim feedback.