**** Service

I have been begging you to change my debit order date but every consultant I have spoken to advised that they have but you keep debiting on that same day. I am tired of contacting you and being assisted by people who clearly have no idea what they are doing. I have made countless calls to you. I have sent you countless emails to resolve this. The last call I made was on the 14th of March to check if this was done. The consultant told me it still shows that the debit will run on the 20th. I asked him to change it, he said he cannot because it already shows that someone is busy with it. I told him should this run on the 20th I am cancelling my cover he said no problem. I am so ****ed that ever since I took this cover I have always had to follow up with this same issue and you have no idea how to solve it. I phone today to cancel, I cannot get through. I want to cancel this and I want ALL my money because I have not used this! I am so ****ed and I want my money back. All you did was cost me more because I have to call you, I have to incur bank charges because you deduct before I transfer funds to the bank you are debiting from. If there was a -0 rating, I would definitely give you that. Go through my profile and listen to all the calls I have made!