HA
Hanlie A
1 reviews | Active since Nov 2024
02 Feb 2025, 07:21
SECOND COMPLAINT
Thought that after I canceled my insurance with Flexicare I never have to report on Hello Peter on the atrious service.... Here I am again! Cacelled in December, received a confirmation letter of cancelation from them, and yet keep trying to debit my account, which I have to keep canceling, which cost me money. The service is beyond disgusting.
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Replies (2)
Flexicare's replyOfficial
03 Feb 2025, 08:51We're truly sorry to hear about your experience and we acknowledge your complaint, Hanlie. We understand how frustrating this can be so we are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's reply03 Feb 2025, 08:51
Official
We're truly sorry to hear about your experience and we acknowledge your complaint, Hanlie. We understand how frustrating this can be so we are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's replyOfficial
04 Feb 2025, 13:37Hi Hanlie, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.
Flexicare's reply04 Feb 2025, 13:37
Official
Hi Hanlie, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.