Sadly, very poor service

I have been for 3 months on the medical aid and have received no assistance from any of my questions nor the information that was given to me. On my very first call,I asked and stipulated the following, would all my vitamin pills be covered,I was informed YES, the second question was, I suffer from severe sinus and allergies, would that be covered, I was told YES. I then asked what is the procedures, i was told you go to the doctor get the script and go to the pharmacy. So after 3 months thats exactely what I did, just to stand red face for 25 minutes in the pharmacy and only half of the pills was issued. I'm sure the service will be excellent when I cancel, I demand my 3 months priemie back off no service.