AM
Aubrey M

1 reviews | Active since Aug 2020

19 Jan 2024, 22:28

Poorest Customer Service

I did a quote via Hippo and it was all good. Having to interact with Discovery was a nightmare. The consultant was rude and barely knew the product. Even now I do not know how many dentist visits are permitted, the consultant said he also does not know. I had to be the one calling to request policy documents. I downloaded the Disvovery app which is not user friendly in locating the Flexicare content, I wish they had a separate app for Flexicare.

0
Replies (1)
Flexicare
Flexicare's reply22 Jan 2024, 09:17
Official
Hi Aubrey 

Apologies for the bad experience. We will reach out to Discovery for them to investigate and resolve this matter for you. 

Kind Regards 

Hippo.co.za Team