Poor service

I have made 4 calls to your flexicare call center on the number ***. On my first call I had Noxi / Nothula answer. Shame she really hates her job. she gave me one-word answers and is the most unfriendliest sales agent I've ever heard. When I asked to speak to a manager I was placed on an endless hold. When I called back the call is answered and no one speaks or the call is put on hold. Pathetic service. Waiting for your call. Tried the callback option yesterday and today and no one has called me. What a nightmare