Poor service

I request a refund from flexicare it didn't help me it is useless for me and my sick daughter. I started paying premiums from October 2019 but I have never used it. The doctors on their list in klerksdorp they unable to assist me even pharmacy its difficult. I want my money back to look for another medical aid because my daughter need medical attention very seriously. I paid R605 from October 2019 to January 2020 then R645 from February to April 2020. They said I get my medical aid card after my first payment, till today I don't have it. I reminded them many times about the card but I failed till today. It's been 8 months without a card and service from the doctors. My membership no. is 403091. I have spoke to Sello, Lucas Phaledi, Tholwana Gabashane and Kaelo team.