Poor and ineffective customer service from Discovery

This is the 3rd time the debit order was not effected for our policy I sent emails to 3 addresses without getting a reply. Then i received a letter from Discovery stating that the policy is no longer in effect because of non payment. Messages to the Whatsap number were a complete waste of time , as it cannot understand the nature of the query. What a useless thing,

Just like the previous times , you will not can an explanation nor an apology from Discovery. The product may be good but the service level and customer care is atrocious. All quiet frustrating.