SG
Shalin G
1 reviews | Active since Aug 2025
05 Aug 2025, 19:12
Poor accounts system
I had discovery for a year and debit orders went off accordingly on the 1st ,however this month in August they failed to debit my account and suspended my medical aid until the problem is resolved ,I am not very happy with the service and if I fall sick tomorrow I'm not covered and their waiting period for it to be resolved is 3-4 working days which is unacceptable
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Flexicare's replyOfficial
06 Aug 2025, 08:27Hi there, we’re really sorry to hear about your experience — that sounds incredibly frustrating. We’ve flagged this with the Discovery Health team and have requested urgent feedback to help resolve the issue as quickly as possible. We understand how important your cover is and will do what we can to assist.
Flexicare's reply06 Aug 2025, 08:27
Official
Hi there, we’re really sorry to hear about your experience — that sounds incredibly frustrating. We’ve flagged this with the Discovery Health team and have requested urgent feedback to help resolve the issue as quickly as possible. We understand how important your cover is and will do what we can to assist.