**** poor

I have a flexicare policy.I paid the policy well until dec comes, december i end up having a problem so i contact them to deduct double in January.. the agreement wasbin place..I went on covid and was very sick and end up not paying enough in January. i phoned in view days before deduction date and told consultant my problem and told her that they must deduct one instalment in January and the rest in February. the lady told me its fine they will only take one payment. deduction date comes the instalment i left in the bank which is the one payment bounced back since they debit was double and fund were not enough...I phoned in and ask of theres any way o can deposit the one instalment in as it bounced back..i was told to email billings or was going to be debited 3 times in February.. i mail and phoned for a full week and ask how to deposit and how to go about the arrangement.. I NEVER received any feedback nothing for a full week...Today i get a mail saying my policy has lapsed due to none payment..As far as i know after 3 misses payments your policy will lapse..Worse case cinario i phoned and mail to deposit my one payment.. I never got help at allI phoned yesterday, a lady told me that billings department told me that i never send any mails.. I have proof of it all and proof that one of the consultants asked Billings to assist me. This is unacceptable as i had my one instalment and now im told my policy lapse..in not accepting this at all.