Personel dont do what they have to do.

Started with Flexi care 1 Dec 2024. did not deduct the premium. December 2024 premium was deducted only on the 1 amount. According to them there was not enough money. Bank statement was sent. Same happened in Januarie. Already send my bank statement again. Now they want my bank statement of December. Where is all the docs that was send. Holding on for 30minutes plus to get help. The admin people with the team leaders are useless. Still waiting for a manager to contact me. Can give the proof that they are useless