PATHETIC SERVICE FROM FLEXICARE

Signed up with flexicare in Feb 2019 policy started in March. To date I have not received anything and every dentist, optometrist and gp I called to make appointments don't even know they affiliated with this company. The optometrists tried calling them as well as myself to check the necessary requirements to follow and what can and can't be issued only to be denied and told they not recognized as a network provider. Friday the 5th I called to find out why after 5 months my membership card wasn't sent they said they going to check and come back to me. Today the 8th same story but they have no record of my call in Friday. Service is pathetic and none of your queries are every resolved. I asked to speak to a supervisor today and held on for 30 minutes and no help at all. The customer care is full of people who know nothing about how to speak or to even to do their job correctly nothing is ever done no matter how many times you email. And all the customer service representatives do is say we need to email and yet support isn't even helpful in email. Bunch of useless people. DON'T EVER SIGN UP WITH THEM.