Pathetic service

Absolutely disgusting service they make u sign up, take your money and dont contact you afterwards. Its more than a month since I signed up with them and I haven't received my membership card or anything. I have emailed them numerous times and have tried theur WhatsApp number but theu seem so unreachable. I had an emergency this week and was not even able to use what I am paying for!!!!! No one should have to go through this!!!!!