SD
Selena D
1 reviews | Active since Jan 2025
23 Jan 2025, 14:25
Pathetic medical insurance
Will not recommend, my daughter took out the flexicare insurance last year. Today she fell ill at work and was rushed to the doctor only to be told she is not fully covered for a consultation and that she needs to pay cash. Yet the policy shows she Fully is covered, the app shows that she is fully covered as the doctor is within the network and is fully covered. Why sell lies?
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Replies (4)0
Replies (4)
Flexicare's replyOfficial
24 Jan 2025, 08:02Hi there, we're sorry to hear about your experience and we acknowledge your complaint. We are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's reply24 Jan 2025, 08:02
Official
Hi there, we're sorry to hear about your experience and we acknowledge your complaint. We are currently working to investigate the matter and will revert to you within 7 working days of receipt of the complaint. Your complaint is being dealt with by the Complaints Department which can be reached via email at ***.
Flexicare's replyOfficial
29 Jan 2025, 15:18Hi there, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.
Flexicare's reply29 Jan 2025, 15:18
Official
Hi there, thank you for your patience while we reviewed your case. Our team has advised us that your case has now been resolved. We apologise for any inconvenience this may have caused.
SD
Selena D's updateReviewer Update
29 Jan 2025, 21:21Flexicare Team,
I wanted to take a moment to express my appreciation for your prompt response in resolving my recent complaint. Your efficiency and professionalism made the process smooth and stress-free.
It’s refreshing to experience such excellent customer service, and I truly appreciate the effort you put into ensuring customer satisfaction. Thank you again for your swift action and support.
I wanted to take a moment to express my appreciation for your prompt response in resolving my recent complaint. Your efficiency and professionalism made the process smooth and stress-free.
It’s refreshing to experience such excellent customer service, and I truly appreciate the effort you put into ensuring customer satisfaction. Thank you again for your swift action and support.
SD
Selena D's update29 Jan 2025, 21:21
Reviewer Update
Flexicare Team,
I wanted to take a moment to express my appreciation for your prompt response in resolving my recent complaint. Your efficiency and professionalism made the process smooth and stress-free.
It’s refreshing to experience such excellent customer service, and I truly appreciate the effort you put into ensuring customer satisfaction. Thank you again for your swift action and support.
I wanted to take a moment to express my appreciation for your prompt response in resolving my recent complaint. Your efficiency and professionalism made the process smooth and stress-free.
It’s refreshing to experience such excellent customer service, and I truly appreciate the effort you put into ensuring customer satisfaction. Thank you again for your swift action and support.
Flexicare's replyOfficial
30 Jan 2025, 09:37Thank you for the shout-out, we're so happy you were assisted promptly. 🤗 Thank you for this exceptional feedback. 💚
Flexicare's reply30 Jan 2025, 09:37
Official
Thank you for the shout-out, we're so happy you were assisted promptly. 🤗 Thank you for this exceptional feedback. 💚