Not happy at all

Hi, hello peter did not give me the option to reply, I got a prescription from your online doctor, further more I had someone contact me to confirm if I received the prescription however neglected to tell me that most of the medication was not covered by flexicare, when I sent an email to ask what is going on because I paid cash for everything they told me that is was not covered they only covered panados.Panados? For an infection. I asked for the refund for the panados at least, they told me I got an exceeded amount, who fault is this, asked to have a formal complaint logged and a confirmation of the complaint being logged with about 5 emails going back and fourth. Its my right to log a complaint and you have simply refused, I am trying to follow the correct process so that I can take this matter to OSTI in numerous occasion you have refused to log a complaint for me.