Non-existent service

Called on 13/10 to get a quote and subsequently start the cover on 1/11. On the 2/11 I called for an update because the money had not gone off my account. That lady said she will look into it and get back to me, because there is another company who gives quotes on their behalf and they may have not fully processed it(this is after I was sent an OTP). She didn't. Why is it so difficult to get service from Discovery as a whole? This isn't my first bad experience with them. Please do better. And if you don't wanna give me the cover then say so. Don't corporate ghost me. It's annoying.