CS
CRYSTELLE S
1 reviews | Active since Feb 2013
14 Dec 2020, 13:06
NO SERVICE - DISAPPOINTED
USUALLY THIS STARTED OUT TO BE A GREAT HEALTH INSURANCE. I TOOK OUT INSURANCE FOR MY BOYS RENALDO AND REVALDO POLICY NO. ***0...AFTER A MONTH MY HUSBAND DECIDED TO JOIN AS WELL WITH THE OTHER KIDS. I TOOK OUT A POLICY FOR MY HUSBAND AND ASKED THE CONSULTANT IF I CAN ADD MY BOYS ALSO ON THE POLICY WHICH SE REP**** YES. THE POLICY WAS CANCELLED FOR MY BOYS AND ADDED TO MY HUSBAND,. THE TEMPORARY CARDS ARRIVED AND I NOTICED THAT MY ONE SONS NAME IS NOT ON., AFTER A 20 MINUTE CONVERSATION FROM MY WORK LANDLINE NOTHING IS RESOLVED., NOW THE CONSULTANT SPOKEN TO THIS MORNING TOLD ME THAT MY ONE SON IS STILL ACTIVE ON THE PREVIOUS POLICY, HOW CAN THAT BE POSSIBLE IF I HAVE A REFERENCE NUMBER WITH THE CANCELLATION OF THIS POLICY THEY ARE SUPPOSE TO START JANUARY 2021 AS AN INSTALMENT ALREADY WENT OFF FOR THE TWO OF THEM., I AM SO FRUSTRATED AND JUST WANT TO CANCEL BUT I WILL LOOSE MY MONEY FOR MY BOYS YOUR CONSULTANT DID NOT AT ALL UNDERSTAND GIVING ME ALL WRONG INFORMATION. I AM NOT HAPPY AT ALL THIS IS REALLY FRUSTRATING YOU TAKING OUT HEALTH INSURANCE TO MAKE LIFE EASIER BUT IT STARTS OFF TO MAKE MY LIFE DIFFICULT. I AM NOT HAPPY AT ALL
Helpful (0)
Replies (8)0
Replies (8)
Flexicare's replyOfficial
14 Dec 2020, 13:39Hi Crystelle
We are looking into this urgently, and our team will revert with feedback soonest.
Kind regards
Teh Hippo.co.za Team
We are looking into this urgently, and our team will revert with feedback soonest.
Kind regards
Teh Hippo.co.za Team
Flexicare's reply14 Dec 2020, 13:39
Official
Hi Crystelle
We are looking into this urgently, and our team will revert with feedback soonest.
Kind regards
Teh Hippo.co.za Team
We are looking into this urgently, and our team will revert with feedback soonest.
Kind regards
Teh Hippo.co.za Team
CS
CRYSTELLE S's updateReviewer Update
15 Dec 2020, 09:19I am still waiting on your reply. Last night when I got home I received the membership cards. Wow Renaldo was not on the card, yet premium for him and revaldo were paid last month from the Nedbank account. This is really frustrated. The only child on the card is Revaldo. So where is Renaldo just forgotten. I am still waiting for someone to call me
CS
CRYSTELLE S's update15 Dec 2020, 09:19
Reviewer Update
I am still waiting on your reply. Last night when I got home I received the membership cards. Wow Renaldo was not on the card, yet premium for him and revaldo were paid last month from the Nedbank account. This is really frustrated. The only child on the card is Revaldo. So where is Renaldo just forgotten. I am still waiting for someone to call me
CS
CRYSTELLE S's updateReviewer Update
15 Dec 2020, 11:37I AM STILL AWAITING REPLY. I AM SO ANNOYED WITH THIS SITUATION ITS JUST FROM BAD TO BAD. MUST I LOOK FOR ANOTHER HEALTH SERVICE TO HELP ME
CS
CRYSTELLE S's update15 Dec 2020, 11:37
Reviewer Update
I AM STILL AWAITING REPLY. I AM SO ANNOYED WITH THIS SITUATION ITS JUST FROM BAD TO BAD. MUST I LOOK FOR ANOTHER HEALTH SERVICE TO HELP ME
CS
CRYSTELLE S's updateReviewer Update
17 Dec 2020, 11:14Still no reply i want to cancel both policies i have a bunch of idiots keep on calling now they removing my child after paying last mont
CS
CRYSTELLE S's update17 Dec 2020, 11:14
Reviewer Update
Still no reply i want to cancel both policies i have a bunch of idiots keep on calling now they removing my child after paying last mont
CS
CRYSTELLE S's updateReviewer Update
17 Dec 2020, 11:15I am still waiting i do not need so much stress and dealing with idiots you for sure dont know what you doing there
CS
CRYSTELLE S's update17 Dec 2020, 11:15
Reviewer Update
I am still waiting i do not need so much stress and dealing with idiots you for sure dont know what you doing there
CS
CRYSTELLE S's updateReviewer Update
17 Dec 2020, 11:46Once again I called flexicare and spoke to Lindiwe, after explaining everything she still gets it wrong I asked how many kids she said 1 adult, 5 kids. Now tell What is wrong with this where do you see Renaldo September on this list. A bunch of clueless people working there. Can they not count even after giving the names telephonically they still get it wrong. Oh my God. Please help
00 Mario Abrahams
01 Revaldo September
02 Kayden Abrahams
03 Skyler Diedericks
04 Zarah Diedericks
00 Mario Abrahams
01 Revaldo September
02 Kayden Abrahams
03 Skyler Diedericks
04 Zarah Diedericks
CS
CRYSTELLE S's update17 Dec 2020, 11:46
Reviewer Update
Once again I called flexicare and spoke to Lindiwe, after explaining everything she still gets it wrong I asked how many kids she said 1 adult, 5 kids. Now tell What is wrong with this where do you see Renaldo September on this list. A bunch of clueless people working there. Can they not count even after giving the names telephonically they still get it wrong. Oh my God. Please help
00 Mario Abrahams
01 Revaldo September
02 Kayden Abrahams
03 Skyler Diedericks
04 Zarah Diedericks
00 Mario Abrahams
01 Revaldo September
02 Kayden Abrahams
03 Skyler Diedericks
04 Zarah Diedericks
Flexicare's replyOfficial
17 Dec 2020, 11:54Hi Crystelle
We have alerted management to this, and we will investigate this urgently.
Kind regards
The Hippo.co.za Team
We have alerted management to this, and we will investigate this urgently.
Kind regards
The Hippo.co.za Team
Flexicare's reply17 Dec 2020, 11:54
Official
Hi Crystelle
We have alerted management to this, and we will investigate this urgently.
Kind regards
The Hippo.co.za Team
We have alerted management to this, and we will investigate this urgently.
Kind regards
The Hippo.co.za Team
CS
CRYSTELLE S's updateReviewer Update
18 Dec 2020, 12:41Good day, I am please to inform that my matter was resolved yester by Niksha ****ee, when she called me she understood exactly what I needed to be done. She was super fast. I could not believe and was very impress with her service. I received a confirmation email minutes after our call. Now why did it take so many calls and so long with the other consultants. Well done and thank you Niksha ****ee for your excellent service. They should employ more staff like you that understands a customers needs the first time.
CS
CRYSTELLE S's update18 Dec 2020, 12:41
Reviewer Update
Good day, I am please to inform that my matter was resolved yester by Niksha ****ee, when she called me she understood exactly what I needed to be done. She was super fast. I could not believe and was very impress with her service. I received a confirmation email minutes after our call. Now why did it take so many calls and so long with the other consultants. Well done and thank you Niksha ****ee for your excellent service. They should employ more staff like you that understands a customers needs the first time.