No service and bad communication

I had a problem with my debit order and my account went unpaid. I received a notification that my account was been canceled due to non payment. I spent 4 days on the phone trying to get hold of someone to give me information on how to get my membership reinstated. I was transferred from one person to the next with no help at all. After long struggle I got hold of someone to help me. Only to find out I was only given half of the information. Took me another 2 weeks to get the full information. Made all the payments that was outstanding and a payment for the month to come as it was close to the end of the month. Waited some more time to only find out the my membership was still not reinstated. Send countless emails to find out why and what was still outstanding to get my membership reinstated. I received one liner email stating I'm that it has been registered but when I check still nothing. Now I get a mail saying that I still need to pay outstanding fees. With no explanations or instructions where to or how much to pay. This back and forth communicate has been going on for a month now with no success. I'm very disappointed as this is a good product but this bad service and lack of service over shadow the good