MH
Mandy H
1 reviews | Active since Oct 2015
26 May 2025, 11:23
NO RESPONSE about claim refund
I enquired with Flexicare about my child's dermatologist appointment long before I took took her, My account was NOT suspended when I sent in the claim, a day or two after it was suspended, I have since brought it up to date and it should be unsuspended. I have waited now two weeks for a refund, they don't respond to my emails, the WhatsApp chat doesn't work,! I have only recently joined flexicare but have been a discovery member for over 15 years! Very disappointing I need this R1200!
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Replies (2)
Flexicare's replyOfficial
26 May 2025, 11:42Hi Mandy, we’re sorry to hear about this frustrating experience. We understand how important this refund is, and we’ve escalated your concern to our team to ensure a resolution as soon as possible. We'll provide feedback as soon as we have an update.
Flexicare's reply26 May 2025, 11:42
Official
Hi Mandy, we’re sorry to hear about this frustrating experience. We understand how important this refund is, and we’ve escalated your concern to our team to ensure a resolution as soon as possible. We'll provide feedback as soon as we have an update.
Flexicare's replyOfficial
28 May 2025, 14:44Thank you for reaching out to us. Our Flexicare escalations team has confirmed they contacted you and assisted with your query. We hope your issue has been resolved to your satisfaction. If you have any further questions or need additional assistance, please feel free to email *** or call the Client Services team on ***. We're here to help!
Flexicare's reply28 May 2025, 14:44
Official
Thank you for reaching out to us. Our Flexicare escalations team has confirmed they contacted you and assisted with your query. We hope your issue has been resolved to your satisfaction. If you have any further questions or need additional assistance, please feel free to email *** or call the Client Services team on ***. We're here to help!