No hel regarding login credentials and double debit.

Since the 1st of May, I haven’t been able to register my account. It keeps saying there’s already a number registered. Okay, fine – I contacted the help desk. The first time they told me the system was down. I tried again the next day, and still, no help was given.

I even contacted them yesterday – I was holding on the line for so long that I eventually ran out of airtime. I’ve sent emails and no one even bothers to respond.

Then this morning I wake up, and to my shock, R998 was deducted from my account! How is that even possible when I agreed to R499? No one told me anything about R998. That’s daylight *******.

I want my money reversed because this whole thing never even worked in the first place. It’s honestly just useless – no help, no service, nothing. How can I be expected to pay for something that never worked?

Also, I’m done trying to fix the login issues. I want to cancel this whole health insurance because no one is helping me and it’s just ridiculous now.