No Care @ FlexiCare

My mom has been a member on FlexiCare for about a year now.

We previously had an incident where they did not collect the monthly contribution. When I enquired about it as the money was available in the account they could not really give me a valid reason for not collecting the contribution.

Now once again we have the same problem - two months in a row. I have logged an enquiry about it on the 2nd October 2020 via *** who phoned me as well.

To date I had no feedback. Just wondering if I need to take my mother to the dr what would the outcome be if we have to claim form FlexiCare.

Kindly assist. Thank you Martie