No Assistance

I took out the insurance as I needed something affordable that suits my needs. Life happens daily I found myself in a situation where I had to reverse this debit order. In doing so, I immediately called them for assistance and make payment arrangements. I spoke to a gentleman that said I must mail them about payment arrangements. One week later I did not get a response and I called again. I got a different email and resent only to say it is the wrong email address. After all, this run around because you can only email billings, they still could not assist me.