Never ask for quote

I asked for a quote and the wanted to see in black and white all conditions, benefits and exemptions which was never supp**** to me. Instead the quote was activated by Medihelp and after repeatedly informing Jenus to have this cancelled and not to present the debit order it was still presented on 1November2017. I have reversed the debit but this is not on. Will report this to the ombudsman as it seems the norm form both these companies to activate and then not to cancel. After spending hours on the phone with Jenus and a number of emails nothing was done to resolve my issues. I supply reference number MH ********** maybe I will now get a response.