****MERS

These people are ****mers. I have been sending emails for over a year asking to change my trauma benefit from plus to max. They have been denying me that. And out of nowhere on the 3rd of March 2026 i receive an email to say my trauma benefit has been changed to max. And then all of a sudden I owe them premium of the trauma max starting from January 2026. How does that make any sense??????/ when did they agree on that with me? what if i even changed my mind on wanting their trauma max after they took a year to agree to change it. Now they suspended my account because i said i wont pay that trauma benefit debt from January till they change it to the date they send me an email saying the benefit has been implemented. I received the email on the 3rd of March, and which I am will to pay the benefit from that date. If you find something better elsewhere please take it, stay away from FLEXICARE! A WASTE OF 3YEARS OF MEDICAL INSURANCE