1 reviews | Active since Apr 2022
Lying.. not worth your time.. not trust worthy
I would give this place 0 stars if I had the option on here as 1 star is too much!! I phoned them on Monday (4 april) to get more info and as i am trying to get more info the guy tells me he want to see if i qualify and secretly he filled in the forms so i can join them. I told Toboho Vincent no to continue regarding the membership as i have concerns about the plan and had to discuss it with my husband and toboho must phone me back tomorrow (6 April) at 10. He phoned me back at 10 and I told him he must give my husband a call because he had more questions. After they spoke Toboho called me back and said that he and my husband sorted everything and we can carry on as there's no more questions and that they had sorted everything out. I continued and joined. I then phoned my husband back and said we are a member at Flexicare.. my husband then told me Toboho was not supposed to continue with the membership because he had to speak to me first and that Toboho must phone him back in an hour to confirm whether we are joining or not. They keep informing you that the call is recorded.. so please go and listen to the recordings.
I will not suggest them to anyone because they are lying and gave me a reason not to trust them. Dont even think twice about joining. You'll be better off joining a normal complete medical aid.
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you shortly. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department
We acknowledge receipt of your complaint. We are currently investigating the matter and will revert to you shortly. Your complaint is being dealt with by the Complaints department which can be reached via email at ***.
In the event that you are not satisfied with the outcome of the complaint. An internal complaints escalation and review process can be followed by notifying the complaint handler to escalate the complaint as you are unhappy with the outcome.
If you are unhappy with the outcome of the escalated complaint you can approach the Office of the Ombud for Financial Services Providers (FAIS Ombud):
Postal: PO Box 74571, Lynnwood Ridge, 0040
Physical: Kasteelpark, Orange Building, 2nd Floor,
546 Jochemus Street,
Erasmuskloof,
Pretoria
Tel ***
Kind regards,
Complaints Department