IRATE CUSTOMER DUE TO INCOMPETANT/NO SERVICE AT ALL!!!!!!

THIS COMPANY HAS GOT TO BE THE WORST IN CUSTOMER SERVICE!MY MOM'S DATE OF BIRTH WAS INCORRECT ON THE CARD YET THE ID NUMBER WAS CORRECT.SHE CANNOT USE IT AS FLEXICARE CAPTURED THE DOB INCORRECTLY.I EMAILED THEM ON THE 14TH MAY,GOT NO RESPONSE,I THEN CALLED AND TSHEPISO NGAKANE SAID THEY WILL CORRECT IT AND A NEW CARD WILL BE DESPATCHED ON THE 25TH OF MAY.FAST FORWARD TO JULY,THE CARD HAS NOT ARRIVED,EMAILED AGAIN TWICE AND GOT NO RESPONSE.I HAD TO CALL AGAIN AND THE GUYS WHO TOOK MY CALL SAID THEY MUST HAVE FORGOTTEN TO SEND THE NEW CARD.THIS IS NOW THE 19TH JULY AND SAID HE WILL REQUEST FOR THE CARD TO BE SENT AND WILL GET SOMEONE FROM THE CARD DEPARTMENT TO CALL ME.NOW BEING THE 25TH MAY,NO-ONE HAS CALLED ME AND GAVE ME A REFERENCE NUMBER!HAD TO CALL AGAIN TWICE AND GAVE THEM THE REFERENCE NUMBER,AND TOLD TO HOLD. I DONT KNOW WHERE THE HELL THEY PUT MY CALLS TO AS NO-ONE PICKS UP THEREAFTER!I HAVE CALLED AND EMAILED NUMEROUS TIMES BUT ON-ONE SEEMS TO KNOW WHAT THEY ARE DOING OR SHOULD BE DOING.TO DATE,THIS HAS NOT BEEN RESOLVED,I CANNOT BE PUT TO THIS TSHEPISO PERSON,AND THE REFERENCE NUMBER SEEMS TO BE USELESS.

THEY FORGET TO DO THEIR WORK YET DO NOT FORGET TO DEBIT OUR ACCOUNTS FOR SERVICES WE CANNOT EVEN USE,THIS IS RIDICULOUS!

I JUST WONDER IF CLAIMING BECOMES SUCH A TEDIOUS PROCESS,LIKE THEIR SERVICE.THE NEXT BEST THIS WILL BE TO CANCEL THIS,AS NO-ONE IS INTERESTED IN PROVIDING A SERVICE!!!!!