1 reviews | Active since Aug 2016
Incorrect Membership cards
The medical insurance in general is really good. I have never had problems. But i am really disappointed as i recently (over a month ago) added a new member and my had already paid my first installment (of the new amount with an extra member).
I have received cards but the name of the new member was omitted. So i phoned the Call Centre to request new cards to be delivered. I am still awaiting my new membership cards and have been told that the cards has been dispatched on 3 different dates.
The Call Centre Agent that i dealt with, was very friendly and helpfull, but with no results, it's all talk and no do. I am waiting for Thepiso or his Team Leader to give me a call regarding this.
It is unacceptable and very poor service.
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Did you know that we have a smart application to download on to your smart phone?
The download is free and the app will have all members included much like your physical card. We are trying to move into a digital space as we have had numerous issues with SAPO (South African Post Office) getting members their cards. And in your case, should it arrive with an error it can make the whole process tedious and irritating for both partys involved.
Again, I’d like to apologise for the experience you’ve had but we do appreciate your comments on the product, and we would like to know more J
Please refer to the following email addresses so that we can attend to your issues ASAP.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare
I’d like to apologise for the inconvenience caused, please can you let us know if this has been resolved as yet?
Did you know that we have a smart application to download on to your smart phone?
The download is free and the app will have all members included much like your physical card. We are trying to move into a digital space as we have had numerous issues with SAPO (South African Post Office) getting members their cards. And in your case, should it arrive with an error it can make the whole process tedious and irritating for both partys involved.
Again, I’d like to apologise for the experience you’ve had but we do appreciate your comments on the product, and we would like to know more J
Please refer to the following email addresses so that we can attend to your issues ASAP.
Flexicare Support <***
Flexicare Sales ***
Kind regards,
Flexicare