Incorrect details supp**** during sales process

I recently made an enquiry with Jenus Health to assist with a medical aid. After speaking to the sales consultant, I was told that before the medical is confirmed, I will receive a second call to confirm the details as approved by the Medical Aid. I received the confirmation call and was told there are no exclusions, which I asked are you sure, to which the consultant confirmed, there are no exclusions. <br> <br> I received the cover details from the medical aid yesterday, only 1 day prior to my account being debited and the documentation states that there is an exclusion on my medical aid cover. I would never have agreed to take the cover if I was made aware of this. <br> <br> I have reported this to Jenus, and was told I will have a response in 4 hours, however no one has gotten back to me. <br>