Incompetence

I would like to for warn any potential customer for flexicare, rather look elsewhere , non service , pathetic excuses and a level of incompetence that you get at your local municipality, it seem from the negative comments on this platform that I am not the only one, I been waiting a month for a refund , a procedure that is clearly stated on their policy , refused to pay , then realised they made a mistake , even after sending them all the relevant documents , telling them that I had paid the doctor , proof in black and white , they go and pay the doctor again ,????, now to get my money back I have to fill in a form and send proof of my bank account , where do you take the monthly debit from , it's like dealing with a bunch of fools