Incompetence

I sent 2 emails at the beginning of the month to cancel my parents flexicare cover. I received a response to my mums cover and have been sending follow up emails about the cancelation of my father's cover with no avail. If 2 emails are sent at the same time with 2 different ID and/or membership numbers why was one responded to but the other not. It's okay if it was a mistake but then again I have already sent 3 follow ups but nothing was done. This cover is pointless because when we really need it your agents find a way to make sure you don't get the cover you are entitled to. Stop taking peoples money and not providing services when they are needed.