I took out a medical cover with Discovery flexicare and have been paying my premiums for the past...

I took out a medical cover with Discovery flexicare and have been paying my premiums for the past two months, but I still have not received my policy documents or electronic membership card.

I also need clarity on the waiting periods and which benefits are currently available to me. My understanding is that certain benefits may become available after the first premium is paid, so I would like to know exactly what I am covered for and from when.

I have tried several times to get assistance by calling, but I am continuously transferred from one department to another without actually getting help or receiving the information I need.

This has been extremely frustrating, especially because I have been paying for the cover every month. I simply need my policy documents, electronic card, and a clear explanation of my benefits and waiting periods.

I hope Discovery can urgently attend to my complaint and provide the assistance I have been requesting.