I feel ****med!!!!!!!!!

I feel ****med!!!! I joined this medical insurance in April 2019, paid my first premium on 15 April 2019. As per our agreement the insurance was to be activated by 01 May and the membership card to be delivered in 6 weeks from the activation date which is the second week of June 2019. Nothing has been sent, no communication, no excuse but only the debit orders were going through. My bank account has been debited each month for 4 months (R935). I tried to contact their call centre but put onhold forever. I then decided to reverse 2 of these 4 debit orders inorder to get their attention.. I receivedan email from the reminding me of paying them. I responded to their email regarding this matter but still got no attention..... Can I have this sorted asap

Regards Silindile Kumalo