Fuming!!!

After one month of back and forth emails, calls, excuses and no real answers I have still not received my refund from a double debit made in error by the company and they have deducted for this month as well. No real solutions or dates when this will be resolved and now I cannot even phone into the person who is meant to be dealing with my case as I need to follow up and try to get updates for the companies mistakes! Absolutely ridiculous.