Frustrating Service

First of all, what we expected to be covered was not. The debit orders were also not effected, and I later had to make payment via EFT. Despite this, the policies were not terminated and not reinstated.

Now, trying to recover my money has become a frustrating administrative process. Emails go unanswered, the only reply coming from a no-reply inbox, which makes follow-up difficult. When I call, I’m placed on hold until the call eventually drops. The WhatsApp function has also been ineffective and provides no real assistance.