Frustrating service

I received a call through Hippo, where the consultant provided me with a reasonably priced quote. However, they were not fully transparent about the hospital cover. Additionally, despite giving all the necessary details, I later discovered that my son was not added to the policy.

Now, when I try to cancel, I’m constantly transferred between departments without any real assistance. Each time I finally reach the department responsible for cancellations, the call either gets disconnected, or no one follows up. I’ve spent a significant amount on airtime, and this entire process has been extremely frustrating.